The Light Step provides a wide range of secure and convenient payment options.
The payment methods available for your order will be displayed during checkout.
Accepted Payment Methods
We accept the following payment methods:
- Apple Pay
- mada, Visa, and Mastercard cards
- Tabby: split your purchase into 4 payments, no interest
- Tamara: split your purchase into up to 4 payments, no fees
- Store wallet balance: from refunds and store credit; use it to pay for all or part of an order, confirmed with a code
- Cash on delivery (SAR 25 fee, confirmed with a code sent to your mobile)
Some payment methods may not be available for every customer, order, product, location, or device.
Card and Digital-Wallet Payments
By submitting a payment, you confirm that:
- You are authorised to use the selected payment method.
- The payment information provided is accurate.
- Sufficient funds or credit are available.
- The transaction is not fraudulent or unauthorised.
Card and Apple Pay payments are processed securely by MyFatoorah, our payment gateway. Tabby and Tamara payments are processed by Tabby and Tamara.
The Light Step generally does not directly receive or store your complete card number or security code when the transaction is handled by an authorised payment provider.
Tabby and Tamara
Tabby lets eligible customers split their purchase into 4 payments with no interest, and Tamara into up to 4 payments with no fees.
Approval, available instalment plans, payment schedules, limits, late-payment rules, and customer eligibility are determined by the relevant provider.
The Light Step cannot approve or override a decision made by Tabby or Tamara.
Cash on Delivery
Cash on delivery is available everywhere we deliver in Saudi Arabia.
A cash-on-delivery fee of SAR 25 is added to the order, even when delivery is free.
To confirm a cash-on-delivery order, we send a one-time code to your mobile number (SMS or WhatsApp) at checkout.
The amount to pay is shown at checkout and in your order confirmation; please have it ready when the courier arrives.
Payment Failures
A payment may be unsuccessful because of:
- Incorrect card information
- Insufficient funds
- Bank restrictions
- Security verification requirements
- Payment-provider interruption
- Digital-wallet errors
- Technical issues
Please try another available payment method or contact your bank or payment provider.
Refunds
Approved refunds are submitted through the applicable refund method.
Refund processing time may depend on the customer’s:
- Bank
- Card issuer
- Payment gateway
- Digital-wallet provider
- Tabby or Tamara account
- Other payment provider
Card, Apple Pay, Tabby, and Tamara payments are refunded to the original payment method.
Cash-on-delivery orders are refunded to your store wallet (store credit) linked to your Light Step account, which you can use towards any future order at checkout. If the product is defective, damaged, or not what you ordered, you can choose a bank transfer instead.
Prices and VAT
All prices shown to customers are in Saudi riyals and include applicable VAT unless clearly stated otherwise.
Any delivery charge or other applicable amount will be displayed before the order is completed.
For payment assistance, contact:
Email: support@thelightstep.com