Terms of Service

Last updated: 10 October 2026

Welcome to The Light Step. These Terms and Conditions govern your access to and use of thelightstep.com and any purchases made through our online store.

By accessing the website, creating an account, placing an order, or using our services, you confirm that you have read and agreed to these Terms and Conditions, together with our Privacy Policy, Returns and Exchanges Policy, Shipping and Delivery Policy, and Payment Information.

1. Business Information

The website is operated by:

Trading name: The Light Step
Legal company name: Jazirah Al Ahdhiyah For Trading
Commercial Registration number: 4030201099
VAT registration number: 311333372400003
Registered business address: 3406, Jeddah, Makkah Province 22236, Saudi Arabia
Website: thelightstep.com
Email: support@thelightstep.com

2. Eligibility

By using the website, you confirm that:

You are legally capable of entering into a purchase agreement.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.
You will not interfere with the website’s security or operation.
You will not attempt to access another customer’s information or account.

Customers who are not legally capable of entering into a contract should use the website only with the involvement of a parent or legal guardian.

3. Product Information

We make reasonable efforts to display product information accurately, including:

Product photographs
Descriptions
Materials
Sizes
Colours
Prices
Availability

However:

Colours may appear slightly different because of photography, lighting, and screen settings.
Measurements may be approximate.
Handmade, embroidered, woven, or naturally finished products may have minor variations.
Packaging may be updated without changing the main product.
Sizing may vary between brands, models, and manufacturers.

Customers should review all product information and sizing guidance before placing an order.

4. Product Availability

All products are subject to availability.

Adding a product to the shopping cart does not reserve it.

If an ordered product becomes unavailable, we may:

Contact the customer with an alternative
Remove and refund the unavailable product
Cancel and refund the affected order

We will not substitute a product without customer approval.

5. Prices and VAT

All prices are displayed in Saudi riyals unless otherwise stated.

Consumer-facing prices include applicable VAT unless clearly indicated otherwise.

Delivery charges and other applicable charges are displayed before checkout is completed.

Prices and promotional offers may be changed at any time. Changes normally do not affect orders already accepted.

6. Pricing and Technical Errors

Pricing, description, discount, inventory, or technical errors may occasionally occur.

Where an obvious error is identified, we may contact the customer before processing the order.

The customer may choose to:

Continue with the corrected information or price
Cancel the affected product or order

We may cancel an order resulting from an obvious pricing, discount, inventory, or system error. Any amount collected for the cancelled product will be refunded.

7. Orders

Submitting an order represents an offer to purchase the selected products.

An automatic order confirmation confirms that the order has been received. It does not necessarily mean that the order has been finally accepted or dispatched.

An order is generally accepted after it has been reviewed and processed.

8. Order Cancellation by The Light Step

We may hold, reject, or cancel an order where:

The product is unavailable.
Payment cannot be approved.
Customer information is incomplete.
The address is invalid or unsupported.
The order appears fraudulent or unauthorised.
There is an obvious pricing or technical error.
Requested verification is not provided.
The order breaches these Terms.
The customer repeatedly refuses confirmed orders.

Where payment has already been collected, the applicable refund will be submitted.

9. Customer Information

Customers must provide accurate:

Name
Mobile number
Email address
Delivery address
City and district
Building and street information
Postal or national-address information where applicable

The Light Step is not responsible for delays or failed delivery caused by inaccurate or incomplete customer information.

10. Payment

The following payment methods are available at checkout:

Apple Pay
mada, Visa, and Mastercard cards
Tabby (split into 4 payments, no interest)
Tamara (split into up to 4 payments, no fees)
Store wallet balance (from refunds and store credit; can pay for all or part of an order and is confirmed with a code)
Cash on delivery (SAR 25 fee, confirmed with a code sent to your mobile)

Card and Apple Pay payments are processed securely by MyFatoorah.

Availability may depend on the order, device, customer eligibility, location, and payment provider.

By submitting payment information, the customer confirms that they are authorised to use the selected payment method.

11. Cash on Delivery

Cash on delivery is available everywhere we deliver in Saudi Arabia.

A cash-on-delivery fee of SAR 25 is added to the order, even when delivery is free.

To confirm a cash-on-delivery order, we send a one-time code to your mobile number (SMS or WhatsApp) at checkout.

The amount to pay is shown at checkout and in your order confirmation; please have it ready when the courier arrives.

12. Order Changes and Cancellations

Customers can cancel an order themselves from My account (accounts.thelightstep.com) until the shipping label has been created.

Paid orders (card, Apple Pay, Tabby, Tamara, or store wallet) are refunded straight away to the original payment method; bank or provider processing times may apply. Cash-on-delivery orders have nothing to refund.

For other order changes, customers should contact us as soon as possible. We cannot guarantee changes after an order has been:

Processed
Packed
Assigned to a courier
Handed to a courier
Dispatched

Once an order has shipped, it can no longer be cancelled. The customer should receive the order and use the returns and exchanges process instead.

13. Shipping and Delivery

Delivery within Saudi Arabia costs SAR 20. Delivery is free on orders of SAR 199 or more (the products’ total after discounts).

Cash-on-delivery orders have a SAR 25 cash-on-delivery fee, even when delivery is free.

The exact delivery charge is always shown at checkout before payment.

Delivery periods are estimates and may be affected by:

Destination
Courier operations
Public holidays
Promotions
Weather
Transport disruption
Incorrect addresses
Customer unavailability
Events outside our reasonable control

A delivery delay does not automatically mean that an order is lost or cancelled.

14. Returns, Exchanges, and Refunds

Customers may request a return or exchange within seven calendar days from the date the order is delivered, subject to our Returns and Exchanges Policy.

All requests must be submitted through our official Returns Portal:

accounts.thelightstep.com/returns

Requests are confirmed immediately in the Returns Portal, and our courier partner iMile contacts the customer to collect the product free of charge.

Customers must not send the product back by themselves.

Returned products must generally be:

Unused
Unworn
Clean
Complete
In their original condition
Returned with original packaging, tags, and accessories

Returned products will be inspected before a refund or exchange is confirmed.

Return pickup is free. The first exchange on each order is free, and any further exchange on the same order costs Saudi riyal25.

Approved refunds for card, Apple Pay, Tabby, and Tamara payments are made to the original payment method. Cash-on-delivery orders are refunded to the customer’s store wallet (store credit), which can be used towards future orders. For defective, damaged, or incorrect products, the customer may choose a bank transfer instead.

Products sent without a request or outside the Returns Portal process may be rejected or delayed.

15. Promotions and Discount Codes

Promotions and discount codes:

Apply only during the stated period.
May be limited to selected products or customers.
May require a minimum purchase value.
Cannot normally be exchanged for cash.
Cannot be added after an order is completed.
May not be combined unless expressly permitted.
May be cancelled where used fraudulently or because of an obvious technical error.

Where a returned product causes an order to no longer qualify for a promotion, the refund may be recalculated according to the valid promotional terms.

16. Product Reviews and Customer Content

Customer reviews, photographs, and comments must:

Be based on genuine experience.
Be accurate to the customer’s knowledge.
Not infringe another person’s rights.
Not contain unlawful, abusive, or misleading content.
Not include spam or harmful software.

We may remove content that breaches these requirements.

17. Intellectual Property

The website and its content, including its name, logos, photographs, text, graphics, videos, and design, are owned by or licensed to Jazirah Al Ahdhiyah For Trading.

Website content may not be copied, republished, sold, modified, or used commercially without written permission.

18. Prohibited Activities

Customers must not:

Use the website fraudulently or unlawfully.
Place false or intentionally uncollectable orders.
Use unauthorised payment methods.
Attempt to access another person’s account.
Introduce viruses or malicious code.
Interfere with website security.
Abuse promotions, refunds, returns, or payment disputes.
Submit false damage or return claims.
Return a different product from the one supplied.
Copy website content without authorisation.

19. Third-Party Services

Our website may use third-party services including:

Shopify
Payment providers
Tabby
Tamara
Courier companies
Analytics providers
Advertising platforms
Customer-support applications
Social-media platforms

These third parties may have their own terms and privacy policies.

20. Privacy

Personal information is collected and processed according to our Privacy Policy and applicable requirements.

21. Limitation of Liability

To the maximum extent permitted by law, The Light Step and Jazirah Al Ahdhiyah For Trading are not responsible for indirect or consequential loss caused solely by:

Website interruption
Customer device or internet problems
Third-party payment interruption
Courier interruption outside our reasonable control
Incorrect information supplied by the customer
Customer failure to protect account information
Events outside our reasonable control

Nothing in these Terms excludes any right or liability that cannot legally be excluded.

22. Force Majeure

We will not be considered in breach where a delay or failure results from circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Transport disruption
Government action
Telecommunications failure
Public emergencies
Labour disruption
War or civil disturbance
Major courier, hosting, or payment-network failures

23. Changes to These Terms

We may update these Terms periodically.

The latest version will be published on the website with a revised update date.

Updated Terms normally apply to future use and future orders.

24. Governing Law

These Terms and purchases made through thelightstep.com are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.

Customers are encouraged to contact us first so that we can attempt to resolve any issue directly.

Nothing in these Terms prevents a customer from exercising a mandatory legal right or contacting a competent authority.

25. Contact Information

The Light Step
Operated by Jazirah Al Ahdhiyah For Trading

Commercial Registration: 4030201099
VAT registration number: 311333372400003
Address: 3406, Jeddah, Makkah Province 22236, Saudi Arabia
Website: thelightstep.com
Email: support@thelightstep.com

Customer-support hours:
Saturday to Thursday: 9:00 AM–9:00 PM
Friday: Closed
Saudi Arabia time

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