We are here to assist you with product enquiries, sizing, orders, payments, deliveries, returns, exchanges, and general support for thelightstep.com.
For order help, email us at support@thelightstep.com. Email allows our team to review your request accurately and maintain a clear record of the conversation.
Customer Support
Email: support@thelightstep.com
Website: thelightstep.com
You can also follow us on Instagram and TikTok: @thelightstep_official
Returns and Exchanges
To start a return or exchange, submit your request through our online Returns Portal:
Start a Return or Exchange:
accounts.thelightstep.com/returns
Return and exchange requests must be submitted within seven calendar days from the date the order is delivered.
Your request is confirmed immediately, and our courier partner iMile will contact you to collect the product free of charge. Please do not send the product back by yourself; products sent without a request may be rejected.
For technical issues with the Returns Portal or questions about an existing request, email:
Please include your order number and a clear description of the issue.
Customer-Support Hours
Saturday to Thursday: 9:00 AM–9:00 PM
Friday: Closed
Time zone: Saudi Arabia time
Messages received outside working hours will be reviewed during the next working period.
When Contacting Us About an Order
Please provide:
- Your order number
- Full name
- Registered mobile number
- Registered email address
- A clear explanation of your enquiry
For incorrect, damaged, defective, return, or exchange requests, please submit the request through the Returns Portal and upload clear photographs where requested.
Company Information
Trading name: The Light Step
Legal company name: Jazirah Al Ahdhiyah For Trading
Commercial Registration number: 4030201099
VAT registration number: 311333372400003
Registered business address: 3406, Jeddah, Makkah Province 22236, Saudi Arabia
Website: thelightstep.com
Email: support@thelightstep.com